Summary of Job Responsibilities:

The purpose of this job is to service installment, mortgage and commercial loan account records and perform other Loan Operations duties as assigned. Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Essential Job Duties:

1. Loan payoffs including processing, requests, release of collateral, titles, and paid outs.
2. HAMP Reporting
3. New Dealer Set-up
4. Booking new loans and file maintenance data entry.
5. Monitoring unapplied funds.
6. Processing escrow and taxes.
7. Process WEB and TEL loan payments including ATS set up/maintenance, returns and file uploads.
8. Insurance processing including tracking, renewing, terminations, ticklers, PMI, claims, flood and UCC financial statements.
9. Respond to external and internal customer inquiries by phone, mail, email, CRM cases and in person.
10. Interest processing including statements and rate changes.
11. Loan review and monitoring.
12. HMDA, FHLB and FNMA processing and review.
13. Scanning indexing and uploading documents to imaging system.
14. Processing SBA PPP payments.
15. Assist with audit prep.
16. Process recorded mortgages and final title policies.
17. Other job duties as assigned.

Skills And Abilities Required:

1. Must have good oral and written communication and the interpersonal skills necessary to deal with internal and external customers.
2. Ability to problem solve.
3. The ability to read, write, and speak English.
4. Good organizational skills.
5. Proficient typing and data entry skills.
6. Ability to proficiently operate a personal computer and calculator.
7. Mental/visual skill to effectively and efficiently verify data input.

Minimum Level Of Performance And Training Normally Required:

1. Minimum of two years' work experience in loan servicing or loan processing preferred.
2. Knowledge of lending terms and documents, preferred.
3. Knowledge and understanding of commercial, consumer and mortgage loan documents preferred.
4. Experience working in a team environment.

Working Conditions:

1. Some pressure may be involved in meeting deadlines, but no unusual factors or demands associated with the job.