Citizens Bank
  • 09-Dec-2021 to 07-Feb-2022 (EST)
  • Retail
  • Greenwood, IN, USA
  • $15-$17
  • Hourly
  • Full Time

Health, Dental, Vision, Life Insurance, Short and Long Term Disability, Paid Time Off, Paid Holidays, 401(K) matching contribution


Summary of Job Responsibilities:


Assist the Manager in implementing and carrying out bank policy with respect to overall operations of the Bank includes all phases from responsibility for maintenance of buildings and grounds to deposit accounts. Must utilize leadership and team building skills in order to help facilitate the anticipated growth of the branch.


Essential Job Duties:


  1. Responsible to the Branch Manager for the fulfillment of his/her duties, responsibilities and authority and for their proper interpretations.
  2. Represents the Bank to the customer in a courteous and professional manner. Provides prompt, efficient, and accurate service in the processing of transactions.
  3. Performs all teller functions such as processing deposits, withdrawals, loan payments, etc. on a daily basis.
  4. Assists in opening new accounts, initiate loan process and meeting other customer needs.
  5. Be available to approve checks and assist tellers in any way possible.
  6. Monitors new teller's progress. Provides follow-up on teller training with new hires once in the branch.
  7. Reports to Manager any teller shortages or overages according to Bank policy.
  8. Prepares various letters and reports as required.
  9. Open branch, activate security clearance and alarm system.
  10. Close branch, prepare lobby area for next day's opening.
  11. Check for absent personnel; attempt to obtain coverage when possible.
  12. Check to see that customers in the lobby area receive prompt attention.

Other Essential Job Duties:


  1. Responsible for performing or delegation of vault teller duties.
  2. Responsible for performing or delegation of ATM function.
  3. Assist in preparing various branch reports.
  4. Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, Bank policies and procedures.
  5. Miscellaneous clerical duties.

Skills and Abilities Required:


  1. A thorough knowledge of branch operations to assist in the daily functioning of the branch and to resolve employee and customer problems.
  2. The ability to communicate, speak clearly, and to demonstrate the supervisory skills necessary to represent the Bank in dealing with the customers and branch staff.
  3. Speak, read, and write English; count currency and coin, and perform complex arithmetic calculations.
  4. The ability to recognize irregular or suspicious transactions and take appropriate steps to prevent losses.
  5. The ability to proficiently operate a personal computer, various computer programs, office equipment, and coin counter.
  6. The strength to lift and carry cash drawers and coin bags.
  7. The ability to stand for periods of time when providing customer service.
  8. Mental/visual skills necessary to effectively and efficiently verify customer transactions.
  9. The ability to pass the Pay-For-Skills examinations and maintain the balancing requirements for Senior Teller status.

Minimum Level of Performance and Training Normally Required:


  1. A high school diploma or equivalent with additional AIB classes in Principles of Banking and Elementary Accounting I.
  2. Two years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge to be an Assistant Branch Manager and deal effectively and efficiently with employees or other branch matters.
  3. One semester of a formal typing class.
  4. Supervisory Workshop.
  5. Must meet and maintain the Bank's standards of performance.

Working Conditions:


  1. Minimum discomfort from noise, heat, dust, and other causes.
  2. Required to stand for periods of time when providing customer service.
  3. Exposed to potential robbery conditions. Receives detailed instructions and procedures to be followed to minimize the risk.
Citizens Bank
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